In the past, consumers needed to spend a significant amount of time gathering information before making decisions: searching for brand data, checking product reviews, comparing different options, and even seeking recommendations from friends to reduce the risk of purchasing decisions.
Now, from search engines and social media platforms to generative AI tools, people can obtain a large amount of information and advice within minutes. On the surface, information appears to be more transparent. However, consumers are also starting to face new dilemmas: when every company can quickly build a professional image, share industry insights, and produce a large volume of content, the market becomes increasingly noisy, making it harder to judge.