In the past, consumers had to spend a lot of time gathering information before making decisions: searching for brand information, checking product reviews, comparing different options, and even seeking recommendations from friends to reduce the risk of purchase decisions.
Currently, people can access a vast amount of information and advice within minutes, from search engines and social media platforms to generative AI tools. On the surface, information appears to be more transparent. However, consumers are also facing new dilemmas. When every company can quickly build a professional image, share industry insights, and produce a large volume of content, the market becomes saturated with voices, making it increasingly difficult to discern and make judgments.